Frequently asked questions
Everything you need to know about booking a fixed-price private transfer for your Umrah journey between Jeddah, Makkah (Mecca) and Madinah (Medina). Can't find your answer? Email us atinfo@adamumrah.com.
How much does a taxi cost per route?
Every route has a fixed per-vehicle fare shown on its route page — for example Jeddah Airport to Makkah, Makkah to Madinah, and Madinah Airport to your hotel. The fare covers the whole vehicle, and your exact price is confirmed on the quote page before you pay.See all routes and prices →
Is the price per person or per vehicle? What is included?
Per vehicle. The fixed price is all-inclusive — vehicle, driver, fuel, tolls, taxes and luggage — with no meters, no surge and no hidden fees. Airport pickups also include free Meet & Greet and flight monitoring.
How do I cancel, and what is refunded?
Cancel at least 24 hours before pickup for a full refund. Guests can cancel without an account using their booking number and last name. Inside 24 hours, cancellation is not self-service — contact support, and note that late cancellations and no-shows are non-refundable by default.Read the full cancellation policy →
What if Adam Umrah Transport cancels my trip?
If we cancel your trip for any operational reason, you receive a full refund in the currency you were charged.Cancellation policy →
When do I get my driver and vehicle details?
Your assigned driver and vehicle details are sent 24 hours before each pickup, by email. If details are still being finalized at that point, we tell you so and share them as soon as they are confirmed.
What is Meet & Greet and who gets it?
On every airport pickup — free for all passengers — your driver waits inside the arrivals hall with a name sign, helps with your luggage, and escorts you to the vehicle. Departures and hotel pickups are door-to-door but do not include an arrivals-hall meet.
What happens if my flight is delayed?
Add your airline and flight number at checkout and we monitor your arrival for free. Your driver is scheduled against the actual landing time, so a delayed flight never costs you your transfer.
How many people and bags fit in each vehicle?
Vehicle classes range from a sedan for up to 3 passengers to a 10-seater van with space for 10 bags. Capacity figures are guidance to help you choose a suitable vehicle — the exact classes and capacities are shown with prices when you get a quote.See the fleet and capacities →
My group is bigger than one vehicle — what do I do?
Each booking covers one vehicle for one trip. For a larger group, make an additional booking for the extra vehicle — the largest van seats up to 10 passengers, so two bookings cover groups of up to 20.
Which currencies can I pay in?
You can pay in SAR, USD, CAD, EUR or GBP. Prices are defined in Saudi Riyal; amounts shown before checkout in other currencies are approximate, and the exact charge amount in your currency is shown at checkout before you pay.
Do I need an account to book or manage a booking?
No. You can get a quote and book as a guest — we only need your name, email and phone number at checkout. You can also cancel as a guest using your booking number and last name. Amendments require an account.
How far in advance must I book?
Pickup must be at least 24 hours away when you book. For Ramadan and other peak periods, book as soon as your dates and hotels are fixed — free cancellation up to 24 hours before pickup makes early booking low-risk.How far ahead should you book? →
Can I book for someone else?
Yes. Many bookings are made from the US, Canada or the UK for parents or family travelling to Umrah. Book as a guest, enter the traveller as the passenger, and forward the email confirmation with the booking details to them.
Do I need Nusuk-approved transport for my Umrah visa?
Transport requirements depend on your visa type, and official Saudi sources are the only reliable reference. Our guide explains what the requirement is per visa type and what to check before booking any provider.Umrah visa transport requirements →