Cancellation & refund policy
Cancel at least 24 hours before your pickup time and you receive a full refund. That is the whole headline — the details below cover how it works.
Free cancellation up to 24 hours before pickup
Customer cancellations requested at least 24 hours before the trip's pickup time are fully refunded. When cancelling a whole booking, the cutoff is 24 hours before the earliest scheduled trip in the booking. Refunds are issued in the currency you were charged.
No account needed to cancel
Guests can cancel without creating an account, using the booking number from the confirmation email plus the lead passenger's last name. Amendments (changing a booking rather than cancelling it) require an account.
Inside 24 hours
Within 24 hours of pickup, cancellation is not available as a self-service action — contact us atinfo@adamumrah.com. Late cancellations and no-shows are non-refundable by default, unless our operations team approves an exception.
Flight delays are not no-shows
On airport pickups we track your flight when you share your flight number. A delayed flight never counts as a no-show — your driver is scheduled against the actual landing time.
If we cancel your trip
If Adam Umrah Transport cancels your trip for any operational reason, you receive a full refund in the charged currency.